Returns & Warranty

Please inspect your equipment when it arrives or when you collect it. If anything is damaged or missing, tell us within 48 hours, with photos if possible, and we'll arrange a repair or replacement at no cost to you.

You can return unused equipment within 7 days of delivery or collection, as long as it is:

• unused and in the same condition you received it,
• in its original packaging, with all accessories and paperwork,
• accompanied by your order reference.

If you are returning an item because you changed your mind, the cost of returning it is yours. If it is faulty or not what you ordered, we cover the return cost.

• Equipment that has been installed, mounted or used, unless it is faulty.
• Items specially ordered or configured for you.
• Items damaged by misuse, overpowering, water or incorrect installation.

Once we receive and check your return, we refund you to your original payment method through Paystack within 10 working days. Your bank may take a few extra days to show it.

New CVR equipment bought from us is covered against manufacturing defects:

• Speakers and subwoofers: 12 months.
• Amplifiers, amp modules, processors, mixers and microphones: 12 months.

The warranty starts on the day of delivery or collection. We will repair or replace a faulty item at our choice.

• Drivers damaged by overpowering, clipping or feedback.
• Physical damage, water damage or damage from power surges.
• Normal wear and tear, such as worn grilles or scuffed finishes.
• Equipment opened or repaired by anyone other than CVR Nigeria or our approved technicians.

1. Contact us on WhatsApp or call 0901 609 3310, or email grootsoundstores@gmail.com, with your order reference and a description of the issue.
2. We'll confirm the next steps and, if needed, where to bring or send the item.
3. Our technicians check the equipment and we update you on the repair, replacement or refund.